01. What Is Responsible Gaming and Why It Matters
Responsible gaming means treating gaming as a form of entertainment, not a reliable source of financial gain. velke has always believed that the right mindset, controlled limits, and awareness are what keep a player healthy in the long run.
Online gaming and betting can be entertaining, but when it becomes a habit and spirals out of control, it can seriously impact your personal, family, and financial life. velke is fully aware of these risks, and creating a responsible gaming environment is our highest priority.
Millions of people in Bangladesh spend time on various online platforms every day. velke wants every one of them to have a safe, fair, and enjoyable experience. Following responsible gaming principles isn't just a commitment we make — it's part of who we are.
Keep in mind: gaming should be for entertainment. If you ever feel like you're losing control, seek help right away.
02. Benefits of Setting Limits
Every user on the velke platform can set various personal limits. These limits help you stay in control of your gaming and avoid unwanted financial losses.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, and monthly basis. Once a limit is set, velke will not accept any additional deposits for that day, week, or month.
Loss Limit
If you want to stop playing after losing a certain amount, activate a loss limit. Once that limit is reached, your account will be temporarily suspended automatically.
Session Time Limit
Set a limit on how long you play in a single session. Once the time is up, velke will send you a warning and automatically log you out if necessary.
Limit reductions take effect immediately. However, requests to increase a limit take 7 days to process — this is intentional and done to protect you.
- Set a Daily Deposit Limit
- Set a Weekly Loss Limit
- Set Your Session Time Limit
- Control Your Maximum Bet Amount
- Set withdrawal delays to avoid impulsive decisions
03. Self-Break & Self-Exclusion
Sometimes taking a break is the smartest move. velke lets you pause from gaming whenever you choose. This is not a sign of weakness — it is proof of your strength and self-awareness.
Cooldown Period
For a short-term break, choose the cooldown option. You can temporarily suspend your account for 24 hours, 48 hours, 1 week, or 1 month.
Long-Term Self-Exclusion
If you need a longer break, self-exclusion is available from 3 months up to 5 years. During this period, you will also be free from all promotional communications.
Permanent Exclusion
If you decide you never want to return, velke is ready to permanently close your account. We respect that decision completely and will keep your information secure.
04. Signs of Problem Gaming
Self-awareness comes first. velke encourages you to honestly evaluate your gaming habits. Ask yourself the questions below — if most of your answers are yes, it may be time to seek help.
Spending more than your budget and regretting it later?
Placing more bets trying to recover lost money?
Are you hiding your gaming from family or friends?
Do you feel restless or anxious when you are not playing?
Are you neglecting work, studies, or family responsibilities to play?
Are you borrowing money or dipping into your savings to play?
If you answered yes to more than one of the above questions, contact velke support immediately or activate the self-exclusion feature.
05. How to Get Help
Velke's support team is available 24 hours a day to assist with responsible gaming. You never have to face this alone. Asking for help is a sign of courage.
Go to Account Settings
Go to the "Responsible Gaming" section from the profile menu and set your preferred limits.
Contact Us via Live Chat
Use the platform's live chat for any issues. Our trained agents will guide you in the right direction.
Send a Request by Email
To self-exclude or close your account, email [email protected]. Action will be taken within 48 hours.
Seek Professional Help
If needed, velke can refer you to professional counseling organizations where trained specialists can provide support.
When you reach out to velke support, your identity and information are kept completely confidential. We do not judge.
06. Tips for Building Healthy Gaming Habits
Velke wants you to get the most enjoyment out of gaming — without it affecting other areas of your life. Follow these simple guidelines to build healthy gaming habits:
- Set a fixed budget before you start playing and do not go beyond it.
- Never treat gaming as a source of income — it is purely a form of entertainment.
- Don't chase losses by betting more in frustration — make decisions with a clear head.
- Do not play while under the influence of alcohol or any other substance.
- Take regular breaks — avoid playing for long stretches at a time.
- Spend time with family and friends; do not let gaming replace your social life.
- Even on a winning streak, do not let greed push you beyond your limits.
- Review your gaming history every month.
Remember: the moment you feel compelled to keep playing is exactly when you should stop. The willpower is yours — velke is simply here to lend a hand.