Velke Privacy Policy — Your data is safe with us

Certain information is collected to create accounts, use gaming services, and manage payments on the velke platform. This data falls into two categories — information you provide directly, and information collected automatically.

Directly Provided Information

• Full name and date of birth (for age verification)
• Email address (for communication and account verification)
• Mobile number (for OTP and security purposes)
• Residential address (for KYC verification)
• Payment details — Mobile Banking/Nagad/Rocket number (for transactions)
• ID document photo (NID/Passport — for KYC verification)

Automatically Collected Information

When you use the velke website or app, certain technical information is collected automatically:

Velke collects your data only for specific, legitimate purposes. It is never used beyond those approved purposes. The key purposes are outlined below:

Velke always follows a data minimization policy. Information collected for a specific purpose is used only for that purpose and nothing else.

For example, a photo of your NID submitted for KYC verification is used only to confirm your identity — not for advertising, profiling, or any other purpose. Similarly, your mobile number is used only for OTP and urgent security messages, never for spam or promotions.

Personalized Experience

Based on your gaming preferences and usage patterns, velke may suggest relevant offers and games. This personalization is entirely optional and can be turned off at any time from your account settings.

Velke uses cookies and similar technologies to keep its website and app running smoothly. Cookies are small text files stored on your device that help remember your session and preferences on your next visit.

Types of Cookies We Use

You can block or delete cookies from your browser settings. However, blocking essential cookies may prevent some platform features from working correctly. velke does not use third-party advertising cookies.

Velke never sells your information. Data may only be shared with approved third parties in the limited circumstances outlined below:

• Payment Gateway: Used solely for transaction processing with Mobile Banking, Nagad, and Rocket.
• KYC Provider: Only the necessary information is shared with authorized agencies for identity verification.
• Security Partners: Used for fraud detection and cybersecurity purposes.
• Legal Authority: In compliance with valid court orders or directives from regulatory authorities.
• Analytics Services: Used to measure site performance, without any personally identifiable information.

Velke uses industry-leading technology and practices to protect your data. Our security framework operates on multiple layers:

• 256-Bit SSL Encryption: All data transmissions are encrypted so that no one can intercept them in transit.
• Two-Factor Authentication (2FA): Additional OTP verification required at login.
• Regular Security Audits: System vulnerabilities are tested by third-party security experts.
• Restricted Access: Only authorized staff can access user information.
• Encrypted Storage: Data stored in the database is encrypted separately.
• Breach Monitoring: 24/7 system monitoring with immediate alerts for any suspicious access attempts.

Velke fully respects your data rights. You may exercise any of the following rights at any time:

• Right to Access: You can request to know what information velke holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can request an export of your data in a standard format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email [email protected]. velke will respond to your request within 30 days. In some cases, legal obligations may prevent certain data from being deleted — you will be informed of the reason if that applies.

Velke does not retain data longer than necessary. A specific retention period is defined for each category of information:

Once the retention period expires, data is securely and permanently deleted or anonymized so that you can no longer be identified.

Velke strictly prohibits anyone under 18 from using the platform. We take extra precautions to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect any information from individuals under the age of 18.
• If it is found that data from a minor has been collected, it will be deleted immediately and the account will be closed.

If you believe a minor has created an account on velke, please contact us at [email protected]. We will take immediate action.

Velke may update this privacy policy at any time. For significant changes, you will be notified via your registered email and through the platform. Continued use of the service after any changes constitutes acceptance of the updated policy.

Contact Us

For any questions or complaints regarding our Privacy Policy:

• Email: [email protected] — We typically respond within 24 hours.
• Live Chat: 24/7 live support is available within the platform.
• Response Time: Privacy requests are processed within a maximum of 30 days.