Velke Terms and Conditions — Know this before you start

Using the velke.onl website or its associated mobile application means you have fully read, understood, and accepted these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between velke and its users.

To be eligible to use the velke platform, you must:

• Must be 18 years of age or older
• Online gaming must be legally permitted in the country where you reside
• The account must be created in your own name and for your own use
• All information provided must be accurate and truthful
• If a previous velke account has been closed or banned, opening a new account is not permitted

Even where these terms are published in Bengali, the English version shall be considered definitive in the event of any legal dispute. velke may, at its own discretion, restrict or discontinue services for users in specific countries or regions.

Registering an account on velke is free. However, you are required to provide accurate and complete information when creating your account. Providing false information may result in account closure and forfeiture of any balance at any time.

KYC Verification Process

Velke may require KYC (Know Your Customer) verification before processing any withdrawal request or when a deposit exceeds a certain amount. The following documents may be required as part of this process:

• Clear photos of both sides of your National ID Card (NID)
• Photo page of a valid passport
• Driving license (both sides)
• Bank statement or utility bill (for address verification)

Password and security

You are solely responsible for keeping your velke account password confidential. Your password must be at least 8 characters long and include a combination of letters, numbers, and special characters. You are responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately.

Instant deposits on velke are available via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 200. Once funds are credited to your account, you can start playing right away.

Withdrawal Process

The minimum withdrawal amount is BDT 500. Once KYC verification is complete, withdrawals are typically processed within 1 to 24 hours. Additional verification may be required in some cases, which could extend this timeframe.

• Minimum deposit: BDT 200
• Minimum withdrawal: BDT 500
• Withdrawals will be returned to the original deposit source
• Wagering requirements must be met before bonus funds can be cashed out
• Withdrawals to third-party accounts are strictly prohibited

Velke offers a range of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the offer page. Accepting a bonus constitutes agreement to its specific terms.

Welcome Bonus

New members receive a welcome bonus on their first deposit. The wagering requirement for this bonus is typically 15x to 30x. If the wagering requirement is not completed within the specified time frame, the bonus and any winnings derived from it will be forfeited.

General bonus rules

• Each promotion applies to eligible accounts only
• Multiple bonus claims from the same household or IP address are not permitted
• If bonus abuse is suspected, velke may cancel the bonus and suspend the account
• Cashback bonuses are calculated based on net losses
• Velke reserves the right to modify bonus terms

The RNG (Random Number Generator) used in all velke games is regularly audited and certified by independent third-party experts, ensuring that every game outcome is entirely random and unpredetermined.

Slots, Fish Game, Live Casino, and Sports Betting — each category has its own specific gaming rules. If a game is left incomplete due to a disconnection, the outcome will be determined in accordance with velke's policy. velke reserves the right to void the result of any game affected by a technical error, in which case all staked funds will be refunded.

The following activities are strictly prohibited on the velke platform. Violations will result in account closure and forfeiture of all balances.

• Creating multiple accounts or using another person's account
• Gaming with the intent to abuse bonuses or exploit the system
• Playing games using automated bots or software
• Harassing other users or collecting their information without authorization
• Transactions involving money laundering or illegally obtained funds
• Using a false name or another person's identity
• Attempting to hack or gain unauthorized access to velke's systems
• Granting or selling account access to a third party

Velke may close or suspend an account — either on its own initiative or at the user's request — in the following circumstances:

• Any violation of these Terms and Conditions
• KYC Verification Failure or Submission of False Information
• Extended inactivity (more than 12 months)
• At the user's own request (self-exclusion)
• Directives from legal or regulatory authorities

Closing your own account

You can close your account at any time by contacting velke customer support. If your KYC verification is complete at the time of closure, any valid balance will be returned via your associated payment method.

Velke provides its platform on an "as is" basis. velke's liability for any loss arising from technical issues, server downtime, or third-party service failures is limited.

Velke shall not be held liable under any circumstances for the following:

• If a game is left incomplete due to an internet disconnection
• Losses caused by issues with the user's own device
• Delays or failures caused by third-party payment services
• Losses resulting from a user's negligence in securing their account
• Changes to game outcomes due to unexpected technical errors

Velke treats the protection of users' personal information as its highest priority. Information provided at registration is used solely for account management, KYC verification, and service improvement.

Velke does not share your personal information with third parties except in the following cases:

• In response to a lawful request from legal authorities or regulatory bodies
• Approved payment gateways for payment processing
• Approved KYC providers for identity verification
• Security partners for fraud prevention

For more details, visit our Privacy Policy View the page.

Velke may update these Terms and Conditions at any time. For significant changes, notice will be sent to your registered email and posted on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Dispute resolution

If you have a complaint, please submit it in writing to the velke customer support team in the first instance. The support team will provide an initial response within 48 hours. If the matter cannot be resolved through support, both parties will attempt to settle the dispute through mutual agreement via mediation.

Applicable law

These Terms and Conditions have been drawn up in accordance with the guidelines of international gaming licensing authorities. In the event of any legal dispute, the laws of the licensing jurisdiction shall apply.